Disabled Refuge

Disabled Refuge & Emergency Voice Communication Systems (EVCS) – Safe, Compliant Evacuation for All

In an emergency, everyone must be able to evacuate or reach safety — including those who may not be able to use stairs unaided. Disabled refuge systems and emergency voice communication systems (EVCS) provide a lifeline for people with reduced mobility, allowing them to communicate with building staff or emergency services while they wait in a protected refuge area.

At 24/7 Fire and Security Protection Ltd, we design, install, and maintain fully compliant disabled refuge and EVCS solutions for care homes, hotels, schools, hospitals, and multi-storey commercial premises.

What is a Disabled Refuge System?

A disabled refuge is a safe temporary waiting area, usually located in or adjacent to a protected fire escape route, where someone who cannot evacuate unaided can wait until help arrives.

The EVCS is the two-way communication system installed in that refuge area, allowing the occupant to speak directly to building control staff or emergency services.

Where They Are Commonly Required

Multi-storey buildings without lift evacuation facilities

Public venues such as theatres, hotels, and sports centres

Healthcare facilities and care homes

Educational buildings including colleges and universities

Large office buildings and commercial sites

Why These Systems are Essential.

Legal Compliance

Required in certain buildings under BS 5839-9 and the Equality Act 2010 to ensure safe evacuation for all occupants.

Life Safety

Ensures those with mobility impairments are not left isolated during an emergency.

Clear Communication

Provides direct, instant voice contact between the refuge area and control point.

Integration

Can be linked to the fire alarm and other building safety systems for coordinated evacuation.

Our Disabled Refuge & EVCS Services

  • Free Site Survey – We assess your building layout, occupancy profile, and legal requirements.
  • System Design – Ensuring compliance with BS 5839-9 and relevant building regulations.
  • Professional Installation – By our trained, DBS-checked engineers, with minimal disruption.
  • Integration – Linking to your fire alarm, public address, or building management system.
  • Ongoing Maintenance – Regular checks to keep your system fully functional and compliant.

Features & Options

  • Hands-free operation for ease of use
  • Visual indicators to reassure the caller their message has been received.
  • Multiple refuge points connected to a central control panel.
  • Battery backup to maintain operation during a power outage.
  • Combined refuge and fire telephone systems for larger buildings

Ensure your building is safe, accessible, and legally compliant with a professionally installed Disabled Refuge & EVCS solution.

Call 01254 416247 today to arrange your free site survey.

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