Privacy Policy

Effective date: 13/09/2025
Last updated: 28/03/2026

24/7 Fire and Security Protection Ltd, trading as 24/7 Protection, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, contact us, or use our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
24/7 Fire and Security Protection Ltd
Trading as: 24/7 Protection
Registered address: Wood Street, Darwen, Lancashire, BB3 1LS
Email: enquiries@247protection.co.uk
Phone: 01254 416247
ICO Registration Number: ZA817606

If you have any questions about this Privacy Policy or the way we handle your data, please contact us using the details above.

2. The Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide to us

• Name
• Company name
• Job title
• Address
• Email address
• Telephone number
• Billing and payment details
• Details provided in enquiries, quote requests, surveys, service requests, and correspondence

Information relating to your premises or services

• Site addresses
• Drawings, plans, layouts, and system information
• Certificates and compliance records
• Installation, service, maintenance, and repair records

Information collected through our website

• IP address
• Browser type and version
• Device information
• Operating system
• Referral source
• Pages viewed and time spent on the website
• Cookie and analytics data

Communication and engagement data

• Records of emails, calls, messages, and meetings
• Information about whether emails have been received, opened, or responded to, where tracking is used lawfully

3. How We Collect Your Data

We collect personal data in a number of ways, including:

• Through our website forms
• Through cookies and analytics tools
• By email, phone, or post
• During site surveys and meetings
• Through job sheets, maintenance records, and service documentation
• From your employer or organisation where they engage us on your behalf

4. How We Use Your Data

We use personal data to:

• Respond to enquiries
• Prepare quotations and proposals
• Deliver our products and services
• Arrange surveys, installations, maintenance, repairs, and callouts
• Administer customer accounts
• Process payments and manage invoicing
• Maintain service and compliance records
• Improve our website, systems, and services
• Meet our legal, regulatory, and accreditation obligations
• Send service-related communications
• Send marketing communications where permitted by law or where you have given consent

5. Lawful Bases for Processing

We only process personal data where we have a lawful basis to do so. These include:

Contract

Where processing is necessary to provide a quotation, deliver services, or fulfil our contractual obligations.

Legal obligation

Where we need to comply with legal, accounting, tax, regulatory, or compliance requirements.

Legitimate interests

Where processing is necessary for the legitimate interests of our business, provided those interests are not overridden by your rights and freedoms. This may include service administration, record keeping, security, and improving our services.

Consent

Where consent is required, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.

6. Sharing Your Data

We may share personal data where necessary with:

• Employees and authorised personnel within our business
• Approved subcontractors and service providers working on our behalf
• Suppliers delivering goods or services to your site
• Accreditation and certification bodies, such as SSAIB and BAFE
• Professional advisers, insurers, and auditors
• Law enforcement agencies, regulators, or public authorities where required by law

We only share data where necessary and appropriate, and we take steps to ensure it is handled securely.

7. Third-Party Processors

We use trusted third-party software and service providers to help operate our business. These may include systems for:

• Accounting and invoicing
• Job management and service records
• Email and document storage
• Website hosting and analytics

Where third parties process personal data on our behalf, we ensure appropriate contractual and security measures are in place.

8. International Transfers

We do not intentionally transfer personal data outside the UK or EEA unless appropriate safeguards are in place.

Where one of our service providers processes data outside the UK or EEA, we will ensure that a lawful transfer mechanism is used and that your data remains protected.

9. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, including for legal, regulatory, tax, insurance, and compliance reasons.

Typical retention periods may include:

• Financial and accounting records: 6 years
• Customer service, maintenance, and compliance records: contract duration plus up to 6 years, or longer where required
• Enquiry records: for a reasonable period after the enquiry
• Marketing data: until you unsubscribe or withdraw consent

Where data is no longer required, it will be securely deleted or destroyed.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Password protection
• Secure systems and restricted access
• Encrypted storage where appropriate
• Locked storage for paper records
• Staff awareness and confidentiality controls
• Device security, including screen locks and controlled access

11. Data Breaches

We have procedures in place to deal with any suspected personal data breach.

Where required by law, we will report relevant breaches to the Information Commissioner’s Office within 72 hours and, where necessary, notify affected individuals.

12. Your Rights

Under data protection law, you may have the right to:

• Be informed about how your data is used
• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Request restriction of processing
• Object to processing in certain circumstances
• Request transfer of your data to another organisation where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at enquiries@247protection.co.uk.

13. Subject Access Requests

You have the right to request a copy of the personal data we hold about you.

We will respond without undue delay and normally within one month of receiving your request. In limited circumstances, this period may be extended where permitted by law.

We do not usually charge for responding to a request, although a reasonable fee may be charged where a request is manifestly unfounded, excessive, or repetitive.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

Some cookies are essential for the operation of the website, while others are optional and used for analytics or marketing purposes.

You can control cookies through your browser settings and, where applicable, through our cookie banner or preferences tool.

For more information, please see our Cookie Policy [insert link if applicable].

15. Marketing Communications

We may send you information about our services where:

• you have requested it
• you are an existing customer and the law allows us to do so
• you have given your consent

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in emails, or
• contacting us at enquiries@247protection.co.uk

16. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.

17. Complaints

If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

18. Third-Party Privacy Policies

Our systems may involve third-party providers whose own privacy policies apply to their services. These may include providers such as:

• Xero
• InstallerPro
• Google Analytics
• SSAIB
• BAFE
• Adobe
• Microsoft
• Uptick

Links to third-party privacy policies can be provided on request or listed separately if required.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or the way we process personal data.

Any updates will be posted on this page, and the revised version will take effect from the date shown at the top of the policy.

20. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

24/7 Fire and Security Protection Ltd
Email: enquiries@247protection.co.uk
Phone: 01254 416247
Address: Wood Street, Darwen, Lancashire, BB3 1LS