Terms and Conditions of Business Agreement

24/7 Fire and Security Protection Ltd (trading as 24/7 Protection)
Company No: 11264942
Registered Office: Wood Street, Darwen, Lancashire, BB3 1LS
ICO Registration No: ZA817606

1. DEFINITIONS

“THE COMPANY” means 24/7 Fire and Security Protection Ltd, responsible for the design, installation, maintenance and/or monitoring of the Installation, referred to as “we”, “us” or “our”.

“THE CUSTOMER” means the person or organisation entering into this Contract.

“THE EQUIPMENT” means the equipment to be installed at the Premises as set out in the System Design Proposal.

“THE PREMISES” means the site at which the Installation is carried out.

“THE INSTALLATION” means the installed system defined in the System Design Proposal.

“INSTALLATION STANDARD” means applicable British, European or industry standards including (but not limited to) BS 5839, BS 5266, EN50131, PD6662 and certification body requirements.

“CONTRACT” means the Quotation, System Design Proposal, Maintenance Agreement (where applicable), and these Terms and Conditions.

“SYSTEM DESIGN PROPOSAL” means the document defining the system design and scope.

“QUOTATION” means the proposed price for supply, installation, maintenance and/or monitoring.

“ALARM RECEIVING CENTRE” means a continuously manned monitoring centre.

“HANDOVER DATE” means the date the Installation is completed and signed off.

“HANDOVER ACCEPTANCE CERTIFICATE” means the signed completion document.

“PREVENTATIVE MAINTENANCE” means routine inspection and servicing.

“CORRECTIVE MAINTENANCE” means fault investigation and repair.

2. GENERAL

Acceptance of a quotation, instruction to proceed, or signature of this Contract constitutes acceptance of these Terms and Conditions.

Where there is any conflict between documents, the System Design Proposal shall take precedence.

3. COSTS AND PAYMENT

3.1 The Quotation may be revised where:

scope changes
site conditions differ
access is restricted
additional works arise
third-party or supplier costs increase

3.2 Unless stated otherwise, quotations exclude:

electrical supplies
builders work / making good
access equipment (scaffolding, lifts, etc.)

3.3 All prices are exclusive of VAT.

3.4 Payment terms are as stated on the Quotation. The Company reserves the right to request staged payments.

3.5 Late payments will incur interest at 8% above Bank of England base rate.

3.6 If payment exceeds 60 days overdue, reasonable debt recovery costs may be added.

3.7 The Company reserves the right to suspend works, monitoring or maintenance services where payment is overdue.

3.8 Telephone lines, SIMs, broadband or communication costs are the responsibility of the Customer.

4. OWNERSHIP OF EQUIPMENT

4.1 Ownership of Equipment does not pass until full payment is received.

4.2 Until ownership passes, the Customer shall:

hold Equipment as bailee
maintain it in good condition
insure it appropriately
not tamper with identification

4.3 Any Equipment not sold (e.g. signalling equipment) remains the Company’s property and may be recovered upon termination.

5. COMPANY’S OBLIGATIONS

5.1 The Company will install and commission systems in accordance with applicable standards.

5.2 Reasonable training will be provided at handover.

5.3 A 12-month workmanship warranty applies from Handover Date.

5.4 Warranty excludes faults caused by:

misuse or interference
third-party works
environmental damage (flood, surge, etc.)

5.5 The Company is not liable for failures caused by external factors including power loss, network failure or vandalism.

5.6 Time for completion is not of the essence.

6. CUSTOMER’S OBLIGATIONS

The Customer agrees to:

6.1 Provide safe and unrestricted access.

6.2 Ensure adequate electrical supply.

6.3 Not interfere with the system.

6.4 Notify the Company of building or layout changes.

6.5 Maintain communication systems where required.

6.6 Inform the Company of third-party works.

6.7 Ensure safe working conditions for engineers.

6.8 Permit access to certification bodies (when accompanied).

7. MAINTENANCE, SERVICE AND MONITORING

7.1 Maintenance will be carried out in accordance with relevant standards.

7.2 Maintenance contracts are for a minimum of 12 months and will automatically renew unless cancelled in writing.

7.3 Standard notice period for cancellation is 14 days prior to renewal, unless otherwise agreed in writing.

7.4 PRICE INCREASES

The Company reserves the right to review and increase maintenance, monitoring or service charges upon renewal.

The Customer will be notified in writing not less than 14 days prior to renewal, unless otherwise agreed.

Where the Customer does not agree to revised charges, they may terminate prior to renewal.

If no notice is received, the Contract will renew at the revised rate.

The Company may also increase charges during the contract where increases arise due to:

supplier costs
compliance or regulatory changes
third-party services

7.5 ACCEPTANCE OF RENEWAL

Where the Contract renews and an invoice is issued:

Payment of that invoice shall constitute acceptance of the renewed Contract and any revised charges.

7.6 Maintenance does not include:

replacement parts or batteries
damage caused by external factors
misuse or third-party interference

7.7 Additional visits outside contract scope will be chargeable.

8. LIABILITY

8.1 Nothing excludes liability for death or personal injury caused by negligence.

8.2 The Company shall not be liable for:

loss of profits
business interruption
indirect or consequential loss

8.3 Total liability is limited to the value of the Contract.

8.4 Systems are designed to reduce risk, not eliminate it.

8.5 No guarantee is given that systems cannot fail or be bypassed.

9. TERMINATION

9.1 Either party may terminate with written notice.

9.2 The Company may terminate immediately where:

payment is overdue
contract terms are breached

9.3 All outstanding sums become immediately payable upon termination.

9.4 The Company may recover any Equipment owned by it.

10. FORCE MAJEURE

The Company is not liable for delays or failure caused by events outside its control.

11. DATA PROTECTION

The Company processes personal data in accordance with UK GDPR.

For full details, please refer to our Privacy Policy.

12. APPLICABLE LAW

This Contract is governed by the laws of England and Wales.

13. RIGHTS OF THIRD PARTIES

No third party shall have rights under this Contract.

14. NOTICES

All notices must be in writing and sent via email or post.